Thank you for shopping at MyCasaDigital.
We sell digital products, including downloadable planners, calendars, and templates. No physical product is shipped, and you do not need to return a file by post.
15-Day Refund Policy
You may request a refund for any digital product within 15 calendar days of the purchase date, for any reason. This includes products purchased at a discounted price and products you have already downloaded or accessed.
To request a refund, email [email protected] within 15 calendar days of your purchase. Include your order number and the email address used for the order so we can find your purchase. You do not need to give a reason, although you are welcome to tell us what went wrong.
We will initiate your refund to the original payment method within 14 calendar days after receiving a valid request. Your bank or payment provider may take additional time to show the credit on your account. We do not charge a fee for a refund.
Delivery or Product Problems
Your digital product should be available to download after successful payment. If you do not receive access, cannot open the file, or believe the product is materially different from its description, email [email protected]. Include your order number and a brief description of the problem.
We will investigate and provide an appropriate solution, such as restoring access, supplying a corrected file, or issuing a refund. If a problem arises after the 15-day refund period, please still contact us. Your rights under applicable consumer law remain unaffected by this policy.
Order Cancellation
If you ask to cancel an order before the digital product is made available, we will cancel it and refund the payment. Once the product is available, you can use the 15-day refund process above.
Payment Questions and Disputes
If you do not recognize a charge or believe you were charged incorrectly, email [email protected] with the order email address, transaction date, and amount. Please do not email your full card number or other sensitive payment details. We will investigate the charge.
You may also contact your bank or payment provider. Contacting us first is not required.
Contact Us
If you have questions about this policy or need help with an order, contact us at [email protected] or visit our Contact page.